Every Product you buy from Larktale is covered by our Change of Mind money-back guarantee. If you have a Change of Mind within 60 days of your online purchase, we’ll refund you the Product cost.
We simply ask that Products are returned to us in their original packaging, along with all included accessories, and are in new condition suitable for resale. They must not have been used or damaged.
If you have had a Change of Mind about a Larktale product, please give our Customer Service team a call on 1800 019 009, Monday to Friday, from 9am to 5.00pm (AEST). Once we have agreed, our Customer Service team will issue a Change of Mind Return Number and provide you with details of where to return the goods. Please do not return goods without receiving a Change of Mind Return Number. Your money will be refunded within 21 days (of return), assuming that everything is suitable for resale.
Please refer to Larktale’s two year warranty regarding defects resulting from faulty manufacture, parts or workmanship.