Open & transparent management of personal information
Payments to Larktale are made through both secure internal and third party payment gateways. Larktale receives notification of the processing of payments from the secure internal and third party payment gateway in which any credit card information is provided in an encrypted format.
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Anonymity & Pseudonymity
Larktale will not collect or monitor any personal information about an individual without their expressed or implied consent. Personal information is required for the purposes of establishing a relationship with our customers, performing the necessary credit checks in accordance with our credit application processes, providing and marketing our goods and services to customers and receiving payment for the same.
Collection of solicited information other than sensitive information
If personal information concerns particular beliefs or backgrounds, it is considered to be of a sensitive nature. Such information may include:
- racial background
- political opinions and political party memberships
- religious or philosophical beliefs
- trade union affiliations or membership
- sexual preferences
- criminal record
- health record
Larktale may collect personal information about you from other sources including public sources and credit reporting agencies.
Dealing with unsolicited personal information
Should Larktale receive personal information, and did not solicit the information, Larktale will decide if the personal information would have not been collected normally, the information will be de-identified and destroyed.
Notification of the collection of personal information
In the majority of cases, we will require you to specifically consent to any collection, use or disclosure of your personal information by Larktale. Your consent may be requested in writing or verbally; expressed or implied.
Use and Disclosure of your Personal Information
Larktale uses the personal information we collect so that we may continue to conduct our business of providing ongoing products and services. The personal information you provide may be utilised at a later date to allow us to market direct to yourselves, information about our additional products and services offered by Larktale or associated entities.
We may also disclose your personal information to our suppliers and third parties that perform other services for us in connection with the sale and provision of our goods and services, including third parties who:
- Provide Credit Reports
- Provide Debt Collection
- Provide Legal Advice
- Conduct market research and analysis
- Provide marketing services
At times we may disclose personal information to third parties and our associated entities to market to you Larktale and associated entities products and/or services. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
We respect an individual’s choice to opt-out of direct marketing communications activities. Should you decide you do not wish to receive marketing or promotional materials from us, please contact us in writing or as directed in any particular promotional material you may receive.
Cross Border disclosure
Larktale may disclose personal information to third party data storage facilities that may be located in Australia and other countries including the United States of America and Japan.
Adoption, use or disclosure of Governmental related identifiers
Larktale does not use Commonwealth Identifiers as a means of identifying the personal information we collect from you.
Quality of personal information
Larktale relies on the personal information we hold to efficiently continue our business relationship with you. For this reason it is of utmost importance that the personal information we collect from you is accurate, complete and up to date. At times, we will ask you to inform us of any changes to your personal information, however you can contact us at any time to update your personal information or advise us if any information we hold is inaccurate or incomplete.
Security of personal information
Larktale ensures that your information is secure by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls and other security systems such as user identifiers and passwords to control access to computer systems.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Access to Personal Information
Upon receipt of your written request, and enough information to allow us to identify the information, Larktale will disclose to you the personal information we hold about you, unless it is legally permitted to deny a request for access. Should Larktale refuse you access to personal information or credit eligibility information, we will provide you with written notice that sets out the reason for refusal and the mechanism available to complain about the refusal.
To access details of your personal information, please contact the Privacy Officer at the address below.
Correction of personal information
We will also correct, amend or delete any personal information that we agree is inaccurate , out-of-date, incomplete, irrelevant or misleading or if an individual requests Larktale to correct the information.
To update details of your personal information, please contact the Privacy Officer at the address below.
ATTN: Privacy Officer
PO Box 6367
Frenchs Forest NSW 2086
Larktale may make changes to this Privacy Statement from time to time for any reason. We will publish those changes on our website. This Privacy Statement was last amended 8th August 2016.