Frequently Asked Questions

Which of your strollers can I use safely with a newborn? Our Coast stroller has a full flat recline angle that is suitable for a newborn. We can offer a full flat recline due to the included newborn foot barrier. This feature encloses the seat on all four sides so you can safely lay your baby in the seat, as you would a carry cot or bassinet. You can also build your own travel system for your newborn using our Carry Cot or one of our car seat adapters.

What is the weight capacity of your strollers? Both the coast and chit chat strollers are safety tested to a weight capacity of 55 lbs in the USA.

Which infant car seats are compatible with the Coast Stroller? We offer several car seat adapter models that are compatible with many popular car seat models. Our Britax adapter works with the Britax B Safe, B Safe 35/Elite, Romer, Unity Safe and Sound, and the Safe n Sound Unity Isofix/NEOS. Our Chicco Adapter works with the Chicco KeyFit and KeyFit 30. Our Multi-Model Adapter works with the Maxi Cosi Micro AP, Maxi Cosi Pebble, Maxi Cosi Cabrio Fit, Maxi Cosi Citi and the Nuna Pipa infant car seats

Can the Carry Cot be used for overnight sleeping? Our carry cot is perfect for all-day excursions, however it should not be used for overnight sleeping

How old should my baby be before they can sit in the upright seat of their stroller? Your baby should be able to sit up and hold their head up on their own before they can be safety seated in an upright seat of the stroller – generally this at about 6 months old. Until this milestone, your baby should stay in the full-flat position, a Larktale Carry Cot, or in their car seat using one of our car seat adapters.

I want to buy online, how do I know if my baby will fit in the seat of the stroller? The best way to determine fit is to measure the head height of your child. This is the measurement from the top of their head to the tip of their tailbone. Your child’s head height should be less than the following measurements to fit comfortably in the stroller: Chit Chat: 22 Inches, Coast: 22 inches

How do I clean my stroller seat? Our stroller seats can be wiped clean using a damp cloth or baby wipe. For larger spills, the seat can be detached from the frame of the stroller and washed in cold water on the delicate cycle of your washing machine. The fabric should be attached to the stroller to dry. To prevent shrinkage, do not place the stroller fabric in the dryer or air-dry off the stroller frame.

Will your strollers fit in the overhead bin on an airplane? Our strollers cannot be taken onto the airplane, however they can be gate checked. You can even add one of our travel bags to help protect your stroller. And to make things even easier, our travel bags offer the option to leave the wheels exposed so you can roll your folded stroller along like luggage while traveling.

Are your strollers safe? Yes, the safety of your little one is most important at Larktale! We test and retest our products to ensure that all our current strollers either meet or exceed all global safety testing standards.

Where can I buy Larktale Strollers? Visit our retailer locator to search for a store near you to test drive our strollers! You can also purchase online by selecting an online retailer or by shopping in our online store at Larktale.com

Can I use a buggy board with your strollers? Yes! Our strollers have been safely tested with Lascal Buggy Boards. Please visit the Lascal website to shop: www.lascal.net

Will my stroller fold with Larktale accessories attached? Our strollers will fold with Britax and Maxi Cosi car seat adapters, belly bars, child trays, cup holders and foot muffs attached. You will need to remove the Chicco car seat adapter, rain cover, bug cover and Carry Cot before folding your stroller.

What is your warranty? Larktale offers a 2-year warranty on strollers and 1-year warranty on parts and accessories for all products sold after January 2019. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process. For products sold prior to January 2019, please contact our friends at Modern Teaching Aids, their contact information can be found at https://www.teaching.com.au/

What is the warranty if I purchased my stroller outside of the USA? The warranty of your product is covered by the country in which you purchased it. If you purchased your product from a US retailer while living in another country, you will be responsible for any international shipping charges that may incur to fulfill a warranty claim.

What is your return policy? If you would like to return a product purchased from Larktale.com, please contact our customer service department at customerservice@larktale.com or at 1-844-945-8378. Products may be returned within 7 calendar days of receipt in new, unused condition. Returns will be credited for the product only and are subject to the cost of returned shipping.