Frequently Asked Questions
Online Order Questions:
Most in-stock items will ship within 1-3 business days of placing your order. Transit time can take up to 7 business days via FedEx Ground, depending on where you are shipping to. We are not able to guarantee a delivery date, however you will be provided with tracking information as soon as your order ships.
If for some reason you are not happy with your purchase, Larktale.com customers have 7 (seven) calendar days from receipt on most items to contact us and initiate the return of an item that was purchased from our website. To be eligible for a return, the item must be unused, unaltered and in its original packing. If you would like to return an item, please contact us at customerservice@larktale.com or call us at 1-844-945-8378. Proof of purchase is required. Items noted as final sale and open box items are not eligible for returns.
If you return is approved, we will initiate a refund to your original method of payment, less the original and return shipping charges. Please note that depending on where you are returning the product from, these shipping charges can cost up to 20% of the original purchase price as most of our items are considered oversized. For orders placed using a Special Needs Medical Discount, a $25 restocking fee may be applied. Refund processing time will depend upon your card issuer’s policies.
Yes we do! We have partnered with affirm® to offer you easy monthly payments over a 3, 6, or 12 month period. Checking your eligibility for financing will not affect your credit. Interest rates for purchases under $250.00 are between 10-36% APR. For example, on a $120.00 item, you may pay $41.01 per month for 3 months at 15.04% APR. Interest rates for purchases of $250 or more are between 0-36% APR. For example, a $600.00 item, you may pay $54.20 per month for 12 months at 15.15% APR. Your APR rate will be based on credit, and is subject to an eligibility check; your payment options will depend on your purchase amount and a down payment may be required. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.
General Questions:
Our coast, chit chat plus and autofold strollers, and the crossover in stroller mode, all have a full recline angle that is suitable for a newborn. The coast, chit chat plus and autofold also feature a built-in newborn foot barrier which safely encloses the foot well area of the stroller to help prevent babies from kicking and sliding when reclined.
Our stroller/wagons can be used with a newborn only when a car seat adapter is attached, these are accessories that are sold separately. Please check the car seat adapter listing to determine compatible infant car seat brands with each adapter.
Your baby should be able to sit up and hold their head up on their own before they can be safety seated in the non-flat position of their stroller seat – generally this at about 6 months old. Until this milestone, your baby should stay in the full-flat position or in their infant car seat using one of our car seat adapters.
While the chit chat, caravan, and caravan coupe do have a recline, it is not suitable for a newborn and these seats should be used at 6 months and up.
The best way to determine fit is to measure the head height of your child. This is the measurement from the top of their head to the tip of their tailbone. Your child’s head height should be less than the posted maximum head height as stated on each product page.
Our products can be spot cleaned using a damp cloth or baby wipe. For larger spills, all fabrics can be detached from their frame and hand-washed in cold water with mild detergent. The fabric should always be attached to the frame to air dry. Do not place the stroller fabric in the dryer or air-dry off the frame.
Yes! The Larktale Ride-Along Stroller Board works on all our models and has a universal fit to most other strollers and stroller/wagons in the market. Our stroller board offers a 2-in-1 design with both sitting and standing positions for an older child. Additionally, all our products can be safely used with the Lascal BuggyBoard Maxi
Larktale offers a 2-year warranty on all strollers, stroller/wagons, and scooters, and a 1-year warranty on parts and accessories for all products sold after January 2019. You can learn more about our warranty here. For products sold prior to January 2019, please contact our friends at Modern Teaching Aids, their contact information can be found at https://www.teaching.com.au/
Extended warranties can be purchased for our current product line for the US market only.
If you purchsed your stroller outside of the US, the warranty of your product is covered by the country in which you purchased it. If you purchased your product from a US retailer while living in another country, you will be responsible for any international shipping charges that may incur to fulfill a warranty claim.
The serial number for your stroller or stroller/wagon can be found on the outside of the box your item was packaged in. It can also be found on the stroller or stroller/wagon itself on a white sticker, either under the brake bar or on the inside of the frame. If you need assistance locating your serial number, please contact customer service.
Our strollers and stroller/wagons cannot be taken onto the airplane, however they can be gate checked. You can even add one of our travel bags to help protect your chit chat or coast stroller. And to make things even easier, our travel bags offer the option to leave the wheels exposed so you can roll your folded stroller along like luggage while traveling.
Product Specific Questions:
HOW DO I KNOW IF IT WILL FIT MY WAGON: The Adjustable Snack Tray will fit most double and quad wagons in the market that have an interior width of 15-23 inches. However, if your wagon has bulky frame components (ie canopy attachment brackets, lifting handles, etc) blocking where the snack Tray would attach, the brackets may not fit around these components. If you're unsure, feel free to contact us!
HOW EASY IS IT TO ATTACH THE SNACK TRAY: It takes a few seconds! Simply slide on the universal attachment brackets and click in the snack tray into the appropriate level height for your seated child.
WILL MY WAGON FOLD WITH THE SNACK TRAY ATTACHED: No. You will need to remove the snack tray and the attachment brackets prior to folding your wagon, however, the snack tray is designed for a quick and easy attachment and removal.
WHICH LARKTALE MODELS WILL THIS WORK ON: Our Universal Snack Tray will work on the current 2024 caravan, caravan quad, caravan coupe, caravan coupe quad, and prior versions of these models. The crossover has an interior width of 13 inches, making it too narrow to fit the snack tray, it is not compatible. The sprout is also not compatible with our Universal Snack Tray, despite its interior width. The buttons to expand the sprout are located where the snack tray brackets would attach and they will not fit around this mechanism.
HOW DO I CLEAN THE SNACK TRAY: You can clean the tray with a mild detergent or cleansing wipe.
WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The new 2024 model has a new color style, a new no-rethread safety harness, and the storage basket is now removable and can be attached on either the front or the rear of the wagon. We have also replaced the original seat back organizer with a new parent console on the handlebar.
HOW MANY KIDS FIT IN THE NEW CARAVAN: Out of the box, the caravan fits two children, however you can make the caravan a 3 or a 4 seater by using our Double Seat Kits (sold separately). You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE PREVIOUS CARAVAN ACCESSORIES FIT ON THE NEW MODEL: Yes, all caravan accessories are compatible with the new V3 model, including the snack tray set, double seat kit, car seat adapters, sun canopy set, summer canopy set, pull bar and all universal accessories.
WHICH ACCESSORIES WILL NOT FOLD WITH THE CARAVAN: You will need to remove the car seat adapters and the snack tray sets before folding your caravan. The caravan will fold with the sun canopies attached, but can be removed for a more compact fold. We always recommend removing the sun canopies before transporting the caravan in your vehicle.
WILL THE CARAVAN FIT IN MY CAR TRUNK: The caravan folds compactly and will fit in the trunk of a large sedan or station wagon with the canopies removed. While you can fold the caravan with the sun canopies attached, we always recommend removing them before transporting the caravan in your vehicle. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
CAN I USE THE CARAVAN WITH A NEWBORN: Yes! The seats of the caravan are rated for 6 months and up however we offer several car seat adapters that are compatible with Maxi Cosi, Nuna, Clek, Chicco and Britax infant car seat models.
HOW MANY KIDS FIT IN THE NEW CARAVAN QUAD: Out of the box, the caravan Quad fits four children from 6 months to 48.5 lbs per seat, or 97 lbs per side. However, if you don't need that many seats, you can also transform the caravan Quad a 2-seater or a 3-seater by rearranging the harnesses to make each side fit one child instead of two. You can also attach the Larktale Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE 2-SEATER CARAVAN ACCESSORIES FIT ON THE QUAD MODEL: Only the caravan snack tray set is compatible with the caravan Quad model. A custom Sun Topper, Pull Bar Kit, and Car Seat Adapter will be offered separately for the caravan Quad model.
WHICH ACCESSORIES WILL NOT FOLD WITH THE CARAVAN QUAD: You will need to remove the car seat adapters and the snack tray sets before folding your caravan Quad. The caravan Quad will fold with the sun canopies attached, but can be removed for a more compact fold. We always recommend removing the sun canopies before transporting the caravan in your vehicle.
CAN I USE THE CARAVAN QUAD WITH A NEWBORN: Yes! You can use a caravan Quad car seat adapter to safely stroll with a newborn. We offer caravan car seat adapters (sold separately) that are compatible with Maxi Cosi, Nuna, and Clek infant car seat models.
WILL THE CARAVAN QUAD FIT IN MY CAR TRUNK: The carvan Quad folds compactly and will fit in the trunk of a large sedan or stationwagon with the canopies removed. While you can fold the caravan Quad with the sun canopies attached, we always recommend removing them before transporting the caravan in your vehicle. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The new 2024 model is now offered in an all-black version, features a new no-rethread safety harness, and includes a removable storage basket that can be attached on either the front or the rear of the wagon. The additional front pull bar is no longer included but can be purchased separately.
WILL THE NEW STORAGE BASKET FIT ON THE PRIOR MODEL: No, the new basket unfortunately cannot attach to the original version of the caravan coupe.
HOW MANY KIDS FIT IN THE CARAVAN COUPE: Out of the box, the caravan coupe can fit two children from 6 months up to 65 lbs per seat. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE CARAVAN COUPE FIT IN MY CAR TRUNK: The caravan coupe is specially designed to have the most compact fold in its class. With its unique flat fold, the wheels tuck inward for a reduced folded footprint, allowing it to fit easily in a sedan trunk. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
CAN I USE THE CARAVAN COUPE WITH A NEWBORN: Yes! The seats of the caravan coupe are rated for 6 months and up however a car seat adapter is availble and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
HOW MANY KIDS FIT IN THE CARAVAN COUPE QUAD: Out of the box, the caravan coupe Quad can fit four children from 6 months up to 48.5 lbs per seat or 97 lbs per side. However, if you dont need all four seats, you can transform the caravan coupe Quad into a 2-seater or a 3-seater by rearranging the harnesses to make each side fit one child instead of two. You can also attach the Larktale Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE CARAVAN COUPE QUAD FIT IN MY CAR TRUNK: The caravan coupe is specially designed to have the most compact fold in its class. With its unique flat fold, the wheels tuck inward for a reduced folded footprint, allowing it to fit easily in a sedan trunk. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
CAN I USE THE CARAVAN COUPE QUAD WITH A NEWBORN: Yes! A caravan coupe Quad car seat adapter is available and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models. When a car seat is attached it may be a tight fit for extra passengers to be seated in the wagon. We recommend taking a look at our Ride-Along Stroller Board (sold separately) if you need room for an older child to ride along until your baby is old enough to sit in the seat of the stroller/wagon.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The sprout™ V2 model has a new no-rethread safety harness, and a new drop-down footwell in both single and double mode (with included foot well cover for optional flat seating mode).
DO I NEED A CONVERSION KIT TO MAKE IT A DOUBLE: Nope! Everything you need to change between single and double mode is included and no tools are needed to make the conversion.
HOW EASY IS IT TO CHANGE BETWEEN SINGLE AND DOUBLE MODE: It takes less than 10 seconds! Simply extend the wheel base, press two buttons on the chassis frame and pull the frame out to extend the chassis. Reverse the steps to morph back into single mode.
WILL THE SPROUT FIT IN MY CAR TRUNK: The sprout folds flat in both single and double modes to fit in the trunk of a standard sedan. For the most compact fold, we recommend converting to single mode before folding. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
HOW MANY KIDS FIT IN THE SPROUT: Out of the box, the sprout fits up to two children. The wagon chassis is fully adaptable to provide the right size chassis for your needs: Single wagon for one child, double wagon mode for one child and extra cargo space, or double wagon mode for two children. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
CAN I USE THE SPROUT WITH A NEWBORN: Yes! The sprout seats are rated for 6 months and up however a car seat adapter is available and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The new 2023 model has a new upgraded style, a new 200 lbs weight capacity (93 lbs per seat plus cargo), the sun canopy set is now included and the Deluxe Rain cover is now included. Note that the new 2023 model does not include the built-in rain and bug covers in the sun canopy set.
HOW MANY KIDS FIT IN THE NEW CARAVAN: Out of the box, the caravan fits two children, however you can make the caravan a 3 or a 4 seater by using our Double Seat Kits (sold separately). You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE PREVIOUS CARAVAN ACCESSORIES FIT ON THE NEW MODEL: Yes, all caravan accessories are compatible with the new 2023 model, including the snack tray set, double seat kit, car seat adapters, sun canopy set, summer canopy set, pull bar and all universal accessories.
WHICH ACCESSORIES WILL NOT FOLD WITH THE CARAVAN: You will need to remove the car seat adapters and the snack tray sets before folding your caravan. The caravan will fold with the sun canopies attached, but can be removed for a more compact fold. We always recommend removing the sun canopies before transporting the caravan in your vehicle.
WILL THE CARAVAN FIT IN MY CAR TRUNK: The caravan folds compactly and will fit in the trunk of a large sedan or stationwagon with the canopies removed. While you can fold the caravan with the sun canopies attached, we always recommend removing them before transporting the caravan in your vehicle. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
CAN I USE THE CARAVAN WITH A NEWBORN: Yes! The seats of the caravan are rated for 6 months and up however we offer several car seat adapters that are compatible with Maxi Cosi, Nuna, Clek, Chicco and Britax infant car seat models.
HOW MANY KIDS FIT IN THE CARAVAN COUPE: Out of the box, the caravan coupe can fit two children from 6 months up to 65 lbs per seat. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
WILL THE COUPE FIT IN MY CAR TRUNK: The caravan coupe is specially designed to have the most compact fold in its class. With its unique flat fold, the wheels tuck inward for a reduced folded footprint, allowing it to fit easily in a sedan trunk. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
CAN I USE THE CARAVAN COUPE WITH A NEWBORN: Yes! The seats of the caravan coupe are rated for 6 months and up however a car seat adapter is availble and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
DO I NEED A CONVERSION KIT TO MAKE IT A WAGON: Nope! Everything you need to change between stroller mode and wagon mode is included and no tools are needed to make the conversion.
HOW EASY IS IT TO CHANGE BETWEEN STROLLER AND WAGON MODE: It will take less than 5 minutes. You will need to unthread the stroller seat pad's harness straps from the seat back fabric. Once the stroller seat pad is removed, you will reposition it as the main seat for wagon mode and secure it in place following the instructions in your manual. Reverse the steps to morph back into stroller mode.
WILL THE CROSSOVER FIT IN MY CAR TRUNK: The crossover folds flat for a reduced footprint and fits easily in the trunk of larger sedans. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
CAN I PUSH THE CROSSOVER IN WAGON MODE: When the crossover is converted into wagon mode, it can only be pulled by the included pull handle. We are working on a push handle accessory that we currently expect to be available in Spring 2024.
HOW MANY KIDS FIT IN THE CROSSOVER: Out of the box, the crossover fits up to two children and is fully adaptable to provide the right size chassis for your needs: Single stroller mode, wagon mode for one child and extra cargo space, or double wagon mode for two children. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
CAN I USE THE CROSSOVER WITH A NEWBORN: Yes! A newborn can safely lay in the fully reclined seat of the crossover in stroller mode only. The seats in wagon mode can be used from 6 months and up. A crossover car seat adapter is available and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models. The car seat adapter can be used in both stroller and wagon mode, however, only one seat will be accessible in wagon mode when the car seat is attached. We recommend using our Ride-Along Stroller Board if you need space for a second child when the car seat adapter is in use.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
DO I NEED A CONVERSION KIT TO MAKE IT A DOUBLE: Nope! Everything you need to change between single and double mode is included and no tools are needed to make the conversion.
HOW EASY IS IT TO CHANGE BETWEEN SINGLE AND DOUBLE MODE: It takes less than 10 seconds! Simply extend the wheel base, press two buttons on the chassis frame and pull the frame out to extend the chassis. Reverse the steps to morph back into single mode.
WILL THE SPROUT FIT IN MY CAR TRUNK: The sprout folds flat in both single and double modes to fit in the trunk of a sedan. For the most compact fold, we recommend converting to single mode before folding. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.
HOW MANY KIDS FIT IN THE SPROUT: Out of the box, the sprout fits up to two children. The wagon chassis is fully adaptable to provide the right size chassis for your needs: Single wagon for one child, double wagon mode for one child and extra cargo space, or double wagon mode for two children. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.
CAN I USE THE SPROUT WITH A NEWBORN: Yes! The sprout seats are rated for 6 months and up however a car seat adapter is available and is compatible with Maxi Cosi, Nuna, and Clek infant car seat models.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.
HOW DO THESE STROLLERS FOLD: The chit chat series strollers fold flat in seconds using two triggers on the back of the seat. Squeeze both triggers firmly and continue squeezing as you lower the handlebar. Lift up on the fabric strap in the middle of the passenger seat and press the stroller closed until it clicks.
HOW DO I UNFOLD THE STROLLER: The chit chat series strollers have an internal fold lock. To release the fold lock, slide the white trigger towards the top of the handlebar while gently pressing the stroller more closed, you will feel the internal lock release and you can then unfold the stroller. Do not attempt to unfold the stroller until you feel the internal lock release or you may cause damage to your stroller.
To watch the fold/unfold process visit Youtube.com/larktale
WHICH OF THESE CAN I USE WITH A NEWBORN: The chit chat stroller is rated for 6 months and up, however the chit chat plus features a full recline angle that is safe to use with a newborn. The chit chat plus model also features our Newborn Foot Barrier that safely encloses the feet of your baby when they are fully reclined to help prevent kicking and sliding.
HOW DO I CLEAN THE FABRIC: You can spot clean the fabric using wipes or a damp cloth.
Our carry cot is perfect for all-day excursions, however it should not be used for overnight sleeping
Have a question you don't see answered here? Send us an email at customerservice@larktale.com or message us via our website chat and we'll be happy to help! Our Customer Service Agents are available 9am to 5pm (EST), Monday to Friday, we are closed on the weekends and Federal holidays.